Product Description
In order to survive, today’s professionals must earn the trust of their clients—and re-earn it throughout their careers. This is a dynamic must-listen for successfully negotiating relationships in today’s bold new economy.Amazon.com Review
David Maister, Charles Green, and Robert Galford–consultants on professional-service management and customer-relation issues–believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor, the authors effectively build their case through anecdote and illustration, then relay a solid series of relevant suggestions applicable to both would-be consultants and those already active in the field. Among their most potent suggestions is a practical, five-step development process that encourages outsiders to engage clients by focusing attention on the issues and individuals at hand; listening both to what they say and what they leave un… More >>
I found this book too broad, although it gives some examples, and tries to use some formulas to figure out how much your client trust you, nothing scientificly proven. As a matter of fact this book is useless if you studied or read a lot about organizational behavior and HR management. This book talks about the relationship between consultant and his customer, how important it is to listen, talk and respect your customer, but a lot of it is common sense. Also talks about team work. However if someone is not familiar with Org Behavior and HR, it is a good book for a start.
Rating: 2 / 5
The product is defective and I can’t get it to load in any of my cd players! I wish the seller had tested it before it was represented as “like new”. I would return it if I had the return information but, alas! Live and learn.
Rating: 1 / 5
Odds are, if you read books like this, you have read all of this before. Most of it is common sense as well.
Rating: 1 / 5
A colleague of mine suggested I buy this book. For some reason, I could not get past the endless number of lists, checklists, etc. I will confess, I never made it to the end. All of the content seemed like a great deal of common sense to me and I eventually lost interest in continuing.
Rating: 3 / 5
Clients want to do business with professionals they know, like and trust. Nobody says it better than David Maister. As a marketing consultant to professional service firms, I always tell them this book is required reading.
Rating: 5 / 5
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